Your guide to choosing the right Australian PEO agency
Chances are, if you’ve made it this far, your business is currently experiencing some internal HR frustrations or you’re looking for a company to help expand your business into Australia. You’re ready to kick things off with an outsourced HR agency from Australia, but you want to make sure you’re choosing the right Australian PEO agency before you sign on the dotted line.
Engaging a PEO to help with your internal HR requirements can be risky and for this reason, it’s an astronomical commitment for any business. Finding the right Australian PEO company is crucial to your business’s future success.
We’ve put together a list of things to look for in the right Australian PEO agency for your business.
Make sure the PEO agency has the right credentials
There’s are too many uncredentialed PEO agencies in Australia to count on two hands. They’re the cowboys of the industry! Before onboarding a PEO agency to fulfil your PEO requirements, we strongly recommend doing your homework on the company in question.
Ask questions like:
It’s not worth the risk to engage a company that does not meet the above level of assurance. Why would you leave the future success of your business in the hands of unlawful outsourced HR agencies?
At Australia PEO, we know what we’re doing and we do it well. We’re accredited with The Association of Professional Staffing Companies (APSCo), are licensed to hire labour workers and have the skills and expertise to make the transition into the Australian market a breeze.
Ensure the Australian PEO company has the right level of experience
It’s not enough to check the credentials of the PEO company you’re considering hiring. Do some background work and dig deep into the credentials, working background of each employee and history of the business.
Ask questions like:
- How long has your PEO agency been in business?
- Can I see some client testimonials and references from current/previous employees?
- What’s the average retention rate of your clients?
- Is the business certified?
A Certified Professional Employment Organisation (CPEO) means the agency is fully vetted according to strict government guidelines. CPEOs such as Australia PEO work to strict financial reporting requirements, file their taxes on time and uphold 100 per cent transparency, so you know whichever business you choose to go with won’t take your cash and run for the hills.
Ensure the Australian PEO company meet your specific needs
A common complaint potential customers tell us is that top industry players can’t give them the answers they’re after and they spend hours in a call queue until they finally speak to a real person who tells them they can’t be helped.
To make sure you’re on-boarding a PEO who meets your specific requirements, down to the last details, be sure to ask the following questions:
- Do you offer a service level agreement?
- How long should I wait to have my emails and calls responded to?
- Do you provide your clients with direct phone numbers
- Do you have a full-serviced and proficient customer service team?
We know how important strong customer service is to you and your business, particularly when you’re considering expanding into unchartered waters. We’re down to earth, easy to communicate with, transparent and flexible, which is ultimately why our customers choose us over much larger corporations.
Ensure the PEO solutions they provide can be tailored and customisable
One-size-fits-all and rigid PEO solutions are also another aspect of major outsourced HR firms and one you want to take a hard left at. Every business, including yours, is unique in their own way, so you want to make sure the solution you’re provided is one that’s been designed specifically for your business requirements.
You’re choosing a PEO to create less work for you, not more. The Australian PEO agencies that submit to you “fill in the blanks” forms before even talking to you on the phone are ones that will most likely create more work for you down the track and offer you blanket plans that don’t necessarily tick your boxes. On the other hand, Australian PEO agencies like APEO, that create a plan with you based on the questions they ask in the initial consultation, do so to make your life easier.
Ask your prospective PEO provider what systems they have in place if and when your business was to grow to greater heights down the track. Businesses change dramatically during rapid growth periods and you want to make sure your PEO agency can handle the pressure. Quite often, major HR corporations have to abide by a different set of government regulations for larger businesses, so be aware of this.
You may be a small business now but with the right support, you could see your business excel within a matter of months, so make sure you choose a PEO like Australia PEO, that has the facilities to go along for the ride with you.
Ready to take the leap?
A one-person internal HR manager simply can’t compete with a PEO provider that offers a team of experts with adequate credentials and optimal flexibility and professionalism. Australia PEO are one such agency who, with combined years of experience can make your transition and growth into the Australian market one that’s measured, compliant and risk-free.
Give us a call today for a no-obligation consultation, to find out if we tick all your boxes!
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